User Guide for Phone Access [pdf version available]

1. About This Guide
2. Accessing The 1-Line System
3. Main Menu
4. Voicemail Options
5. FaxMail Options
6. Email Options
7. Outbound Long Distance Calling
8. Mailbox Administration
9. InstaCall (if subscribed)

This guide will give you a quick overview
of how to efficiently manage and access
voice, email and fax messages from any
telephone. It contains the following
sections:

• Main Menu
• Voicemail Options
• Faxmail Options
• Email Options
• Outbound Long Distance Calling
• How to Administer Your 1-Line Mailbox

If you need support at anytime,
please email support@1-line.com

You can use any touch-tone equipped
telephone to access your 1-Line account
mailbox.

Dial the 1-Line access number.

When prompted, enter your mailbox number
(your mailbox number is your 1-Line
phone number) using the keypad of
your touchtone telephone. Press the #
when finished.

The system will prompt you for your
password. Your password is numeric.
Enter the digits of your password and press #
when finished.

You will now have access to the main menu.

Use your telephone's keypad to perform
the following functions:

Press 2 to listen to fax messages.

Press 3 to listen to email messages.

Press 4 to place a long distance call.

Press 5 for administrative options

Press * to exit the system.

Use your telephone's keypad to perform
the following functions:

Press 1 to save a message.

Press 2 to delete a message.

Press 3 to forward message to another
1-Line account.

Press 4 to return to a message.

Press * to return to the Main Menu.

If you have no voicemails waiting, the
system will exit to the Main Menu.

Use your telephone's keypad to perform
the following functions:

Press 1 to forward a fax.

Press 2 to delete a fax.

Press 3 to go to the next fax.

Press * to return to the Main Menu.

Please note: When you forward a fax
to a fax machine nearby, the system will
prompt you for the 10 digit phone number.
Enter the phone number prompted and
press # when finished.

If you have no faxes waiting, the system
will exit to the Main Menu.

Use your telephone's keypad to perform
the following functions:

Press 1 to listen to the body content
of your email message.

Press 2 to listen to fax messages.

Press 3 to listen to email messages.

Press 4 to place a long distance call.

Press 5 for administration options.

Press * to exit the system.

If you have no emails waiting, the system
will exit to the Main Menu.

Use your telephone's keypad to dial the
number, press the # key when finished.
Do not put 1 in front of the number. Key in
only the 10 digit number you want to call.

Use your telephone's keypad to perform
the following functions:

Press 1 to record your greeting.

Press 2 to change your greetings.

Press 3 to record your name.

Press 4 to change your password.

Press 5 to change Follow-Me options.

Press * to return to the Main Menu.

Your cellphone or pager is notified that
a caller is on hold. Dial the 1-Line access
number:

Enter your 1-Line phone number when
prompted and your numeric PIN.

The system will tell you how many callers
are in the queue. You have 3 options:

Press 1 to connect the caller.

Press 2 to send the caller to voicemail.

Press 3 to transfer the caller to another
1-Line account.

Press * to return to the Main Menu.